Navigating the labyrinth

Navigating your way through the NHS diagnostic labyrinth for new market entrants 

Engaging with UK NHS can be a frustrating and time-consuming process for the well informed. For the uninitiated it can be an expensive and exhausting process that fails to deliver and ends in failure.

In this blog, we provide some pointers for companies new to the UK NHS and are always happy to engage in correspondence and provide advice to Diagnostic newcomers and experienced companies alike. Please feel free to get in touch with your questions, queries and comments…. 

Lesson 1

The UK NHS is one of the largest non-military public organisations in the world. Engaging with it either nationally, regionally or locally is a major challenge which can consume significant resources, at times with little or no return. 

It is not a challenge to be embarked upon without research, careful consideration and forensic targeting of limited human and finance resources. You have been warned! Proceed with care! Good luck!

Background

As with most healthcare systems, the COVID global pandemic of 2020 left major scars and significant cross sectoral challenges for the NHS, not least in terms of leadership challenges [1], crumbling infrastructure, outdated IT, rapidly falling productivity, increasing levels of staff sickness; and importantly, extensive major backlogs in elective care waiting lists, significant shortages in community services and, in many parts of the country difficulties in accessing a GP.

The Darzi Report ‘Independent Investigation of the National Health Service in England‘ [2] of September 2024 gives a helpful overview of the challenges facing the NHS as it emerges from the global pandemic. It is essential reading to debunk some of the myths surrounding healthcare in the UK. For example, as Darzi emphasises, for all the talk of ‘joined up’ integrated care and ‘moving care closer to home’, patients have become less satisfied with the co-ordination of care and healthcare resourcing has shifted away from the community and into hospitals. Notably:

"since the 2006 commitment to shift care towards the community, the share of NHS spending on hospitals increased from 47 per cent to 58 per cent in 2021" (Darzi page 76).

As a result, other budgets have been squeezed in relative terms with primary care falling from 28% to18%; mental health falling from 13% to 8%; and community services falling from 8% to 7%; other making the difference and rising from 3% to 8% in the same period.
 

Lesson 1 Summary

Whatever they tell you, the NHS has always been a hospital based service. With senior hospital managers in the ascendency, in the new NHS Transformation Team [3] (managing the integration of NHS England into the Department of Health and Social Care), that is unlikely to change.

Contact us today to learn more! 

References

[1] Messenger, General Sir Gordon. Leadership for a collaborative and inclusive future. Department of Health and Social Care, June 2022: https://www.gov.uk/government/publications/health-and-social-care-review-leadership-for-a-collaborative-and-inclusive-future/leadership-for-a-collaborative-and-inclusive-future

[2] Darzi, Lord Ara. Independent investigation of the NHS in England. Department of Health and Social Care, September 2024:
https://www.gov.uk/government/publications/independent-investigation-of-the-nhs-in-england

[3] NHS England names new executive team to lead transition. NHS England, March 2025: https://www.england.nhs.uk/2025/03/nhs-england-names-new-executive-team-to-lead-transition/

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.